{"id":27293,"date":"2026-06-23T00:00:00","date_gmt":"2026-06-23T00:00:00","guid":{"rendered":"https:\/\/angelboss.com.br\/2026\/06\/23\/329913-tomticket-otimiza-gestao-de-suporte-em-empresa-paulista\/"},"modified":"2026-06-23T00:00:00","modified_gmt":"2026-06-23T00:00:00","slug":"329913-tomticket-otimiza-gestao-de-suporte-em-empresa-paulista","status":"publish","type":"post","link":"https:\/\/angelboss.com.br\/en\/2026\/06\/23\/329913-tomticket-otimiza-gestao-de-suporte-em-empresa-paulista\/","title":{"rendered":"TomTicket otimiza gest\u00e3o de suporte em empresa paulista"},"content":{"rendered":"<p>A G\u00e1lata Tecnologia, empresa paulista especializada em cria\u00e7\u00e3o de sites, \u00e9 um exemplo de como o uso estrat\u00e9gico de uma ferramenta de gest\u00e3o de suporte pode transformar a rotina de uma equipe e a experi\u00eancia dos clientes. Com a TomTicket, a empresa reorganizou seu setor de atendimento e passou a operar com mais organiza\u00e7\u00e3o, transpar\u00eancia e efici\u00eancia, pilares que hoje sustentam sua atua\u00e7\u00e3o.<\/p>\n<p>Quando Marcio Nobrega assumiu a dire\u00e7\u00e3o de opera\u00e7\u00f5es da G\u00e1lata, a empresa j\u00e1 utilizava a TomTicket, mas sem explorar todo o potencial da plataforma. Isso gerava dificuldades no dia a dia, como falta de controle sobre horas utilizadas pelos clientes, canais de atendimento descentralizados e pouca visibilidade sobre a opera\u00e7\u00e3o de suporte.<\/p>\n<p>&quot;A rotina do suporte era desorganizada, com equipe sobrecarregada e clientes insatisfeitos&quot;, relembra Nobrega.<\/p>\n<p>Ao analisar as funcionalidades dispon\u00edveis, o gestor percebeu que a solu\u00e7\u00e3o para esses problemas j\u00e1 estava na pr\u00f3pria ferramenta, sendo necess\u00e1rio apenas reestruturar sua configura\u00e7\u00e3o. Com apoio do time da TomTicket, foi realizada uma reabertura da conta e uma nova implementa\u00e7\u00e3o, agora de forma organizada e estrat\u00e9gica.<\/p>\n<p>&quot;Fui totalmente assessorado nesse processo. A implanta\u00e7\u00e3o foi mais simples do que imaginei e hoje a conta est\u00e1 plenamente funcional&quot;, afirma.<\/p>\n<p>Os resultados foram rapidamente percebidos. A efici\u00eancia no atendimento aumentou, o volume de chamados foi reduzido e os clientes passaram a ter mais clareza sobre o uso de seus contratos. A centraliza\u00e7\u00e3o dos canais tamb\u00e9m contribuiu para agilizar o atendimento.<\/p>\n<p>&quot;Hoje tudo flui com mais tranquilidade. Os clientes t\u00eam um canal \u00fanico, s\u00e3o atendidos com mais rapidez e a equipe trabalha com mais organiza\u00e7\u00e3o&quot;, destaca.<\/p>\n<p>Para o gestor, a mudan\u00e7a tamb\u00e9m trouxe ganhos importantes na tomada de decis\u00e3o. &quot;Agora tenho visibilidade da opera\u00e7\u00e3o, consigo acompanhar a equipe com mais precis\u00e3o e tomar decis\u00f5es com base em dados concretos&quot;, explica.<\/p>\n<p>O caso da G\u00e1lata evidencia um cen\u00e1rio comum em empresas de tecnologia: a subutiliza\u00e7\u00e3o de ferramentas robustas por falta de configura\u00e7\u00e3o adequada. Nesse contexto, o diferencial da TomTicket est\u00e1 na combina\u00e7\u00e3o entre tecnologia e suporte pr\u00f3ximo ao cliente.<\/p>\n<p><strong>Sobre a TomTicket<\/strong><\/p>\n<p>A TomTicket \u00e9 uma plataforma brasileira de gest\u00e3o de suporte e atendimento ao cliente. Oferece solu\u00e7\u00f5es para centraliza\u00e7\u00e3o de canais, controle de chamados, gest\u00e3o de horas e maior transpar\u00eancia na rela\u00e7\u00e3o com clientes, atendendo empresas de diversos portes e segmentos em todo o Brasil.<\/p>\n<p><img src='https:\/\/api.dino.com.br\/v2\/news\/tr\/329913?partnerId=4593' alt=\"\" style=\"border:0px;width:1px;height:1px;\" \/><\/p>","protected":false},"excerpt":{"rendered":"<p>Com uso estrat\u00e9gico da plataforma, empresa melhora atendimento, organiza\u00e7\u00e3o e controle operacional<\/p>","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"page_builder":"","footnotes":""},"categories":[315],"tags":[361,341,324,340,323],"class_list":["post-27293","post","type-post","status-publish","format-standard","category-noticias-corporativas-dino","tag-e-commerce","tag-economia","tag-negocios","tag-startups","tag-tecnologia"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - 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