{"id":17891,"date":"2026-04-01T00:00:00","date_gmt":"2026-04-01T00:00:00","guid":{"rendered":"https:\/\/angelboss.com.br\/2026\/04\/01\/320446-meet-call-lanca-tecnologia-de-ia-speech-analytics\/"},"modified":"2026-04-01T00:00:00","modified_gmt":"2026-04-01T00:00:00","slug":"320446-meet-call-lanca-tecnologia-de-ia-speech-analytics","status":"publish","type":"post","link":"https:\/\/angelboss.com.br\/en\/2026\/04\/01\/320446-meet-call-lanca-tecnologia-de-ia-speech-analytics\/","title":{"rendered":"Meet Call lan\u00e7a tecnologia de IA Speech Analytics"},"content":{"rendered":"

A Meet Call, empresa especializada em tecnologia, processos e estrat\u00e9gias de relacionamento para neg\u00f3cios, anuncia o lan\u00e7amento de sua solu\u00e7\u00e3o pr\u00f3pria de Speech Analytics. Trata-se de uma ferramenta desenvolvida internamente que utiliza intelig\u00eancia artificial (IA) para transcrever, interpretar e classificar automaticamente as intera\u00e7\u00f5es de voz entre empresas e clientes.<\/p>\n

O processo come\u00e7a com a captura do \u00e1udio da intera\u00e7\u00e3o, que \u00e9 submetido a um motor de transcri\u00e7\u00e3o autom\u00e1tica, o chamado Speech-to-Text, explica Fabio Seabra, superintendente de opera\u00e7\u00f5es da Meet Call.<\/p>\n

"A partir do texto gerado, aplicamos camadas de intelig\u00eancia artificial que classificam a chamada em diversas dimens\u00f5es: motivo do contato, sentimento do cliente, cumprimento de etapas obrigat\u00f3rias do atendimento, ocorr\u00eancia de palavras ou express\u00f5es cr\u00edticas, entre outros crit\u00e9rios personaliz\u00e1veis por opera\u00e7\u00e3o", comenta Seabra.<\/p>\n

Todas essas informa\u00e7\u00f5es s\u00e3o reunidas em dashboards e relat\u00f3rios que permitem uma vis\u00e3o tanto macro (da opera\u00e7\u00e3o como um todo) quanto micro, no n\u00edvel de cada operador ou cada chamada individual.<\/p>\n

Nas estrat\u00e9gias modernas de atendimento, o papel dessa tecnologia \u00e9 transformar algo que antes era intang\u00edvel (a conversa) em dado estruturado e acion\u00e1vel, pontua Fabio Seabra.<\/p>\n

"Isso permite que gestores tomem decis\u00f5es baseadas em evid\u00eancias reais do que acontece na linha, e n\u00e3o em amostras ou percep\u00e7\u00f5es. Hoje, o atendimento ao cliente \u00e9 um ativo estrat\u00e9gico, e o Speech Analytics busca tornar poss\u00edvel gerenci\u00e1-lo com a mesma precis\u00e3o com que se gerencia qualquer outro indicador de neg\u00f3cio", completa.<\/p>\n

A proposta central da ferramenta Speech Analytics da Meet Call est\u00e1 ligada \u00e0 escala de monitoramento. Em opera\u00e7\u00f5es tradicionais, a \u00e1rea de qualidade consegue auditar uma fra\u00e7\u00e3o m\u00ednima das chamadas, algo entre 1% e 3%, afirma o executivo. Com o Speech Analytics, torna-se poss\u00edvel analisar 100% das intera\u00e7\u00f5es de forma automatizada, identificando padr\u00f5es de comportamento, ader\u00eancia a scripts, uso de linguagem adequada e at\u00e9 o tom emocional da conversa.<\/p>\n

Isso pode elevar o n\u00edvel de feedback ao operador, que deixa de ser pontual e passa a ser cont\u00ednuo e orientado por dados. O resultado direto, ressalta Seabra, pode ser um atendimento mais padronizado, mais emp\u00e1tico e mais resolutivo.<\/p>\n

"O Speech Analytics funciona como um raio-X da opera\u00e7\u00e3o. Ele revela, por exemplo, quais s\u00e3o os motivos de contato mais recorrentes, onde est\u00e3o os maiores tempos de sil\u00eancio ou de espera, em que ponto da conversa o cliente demonstra insatisfa\u00e7\u00e3o e quais operadores t\u00eam as melhores taxas de resolu\u00e7\u00e3o", exemplifica o especialista.<\/p>\n

"Com essas informa\u00e7\u00f5es, a gest\u00e3o pode atuar de forma cir\u00fargica: redesenhar fluxos, refor\u00e7ar treinamentos em pontos espec\u00edficos, ajustar scripts e at\u00e9 retroalimentar \u00e1reas de produto ou processos internos do cliente. \u00c9 uma ferramenta que pode transformar o atendimento em uma fonte cont\u00ednua de intelig\u00eancia para o neg\u00f3cio", destaca o superintendente da Meet Call.<\/p>\n

O uso de IA para desenvolvimento de solu\u00e7\u00f5es tem se tornado cada vez mais importante no contexto empresarial. Uma pesquisa<\/a> encomendada pela Amazon Web Services (AWS) \u00e0 Strand Partners revelou que 95% das organiza\u00e7\u00f5es brasileiras que j\u00e1 usam IA obtiveram crescimento de receita, com aumento m\u00e9dio de 31%.<\/p>\n

S\u00f3 em 2024, a cada um minuto, mais de tr\u00eas empresas passaram a usar IA, uma ado\u00e7\u00e3o mais r\u00e1pida do que a de celulares no come\u00e7o dos anos 2000, indicam os resultados da pesquisa.<\/p>\n

"Na nossa experi\u00eancia, a IA ajuda a melhorar \u00edndices de qualidade, a reduzir o retrabalho e, principalmente, a aumentar a capacidade de antecipar problemas antes que eles escalem. \u00c9 a diferen\u00e7a entre reagir e prevenir, sem eliminar completamente o trabalho humano", define Seabra.<\/p>\n

Para saber mais, basta acessar o site da Meet Call: https:\/\/meetcall.com.br\/<\/a><\/p>\n

\"\"<\/p>","protected":false},"excerpt":{"rendered":"

Ferramenta desenvolvida pela Meet Call \u00e9 focada no atendimento ao cliente e permite que gestores tomem decis\u00f5es baseadas em evid\u00eancias reais do que acontece em intera\u00e7\u00f5es de voz, e n\u00e3o em amostras ou percep\u00e7\u00f5es.<\/p>","protected":false},"author":3,"featured_media":17892,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[315],"tags":[324],"class_list":{"0":"post-17891","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-noticias-corporativas-dino","8":"tag-negocios"},"yoast_head":"\nMeet Call lan\u00e7a tecnologia de IA Speech Analytics - Portal Masculino de Moda, Beleza, Luxo and Business - Angel Boss<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/angelboss.com.br\/en\/2026\/04\/01\/320446-meet-call-lanca-tecnologia-de-ia-speech-analytics\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Meet Call lan\u00e7a tecnologia de IA Speech Analytics - 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