{"id":41823,"date":"2026-11-05T00:00:00","date_gmt":"2026-11-05T00:00:00","guid":{"rendered":"https:\/\/angelboss.com.br\/2026\/11\/05\/333185-ia-centraliza-o-atendimento-das-agencias-de-viagens\/"},"modified":"2026-11-05T00:00:00","modified_gmt":"2026-11-05T00:00:00","slug":"333185-ia-centraliza-o-atendimento-das-agencias-de-viagens","status":"publish","type":"post","link":"http:\/\/angelboss.com.br\/en\/2026\/11\/05\/333185-ia-centraliza-o-atendimento-das-agencias-de-viagens\/","title":{"rendered":"IA centraliza o atendimento das ag\u00eancias de viagens"},"content":{"rendered":"<p>A Just Travel, traveltech especializada em solu\u00e7\u00f5es digitais para ag\u00eancias de viagens, apresentou uma <a rel=\"follow\" href=\"https:\/\/justtraveltour.com\/\">plataforma de atendimento com intelig\u00eancia artificial<\/a> que concentra, em um \u00fanico ambiente, as conversas de chat, WhatsApp, Instagram Direct, SMS e e-mail. A solu\u00e7\u00e3o foi lan\u00e7ada durante a <a rel=\"follow\" href=\"https:\/\/abavexpo.com.br\/\">Abav Expo 2026<\/a>, realizada de 30 de setembro a 2 de outubro no Expo Center Norte, em S\u00e3o Paulo. Conectada ao CRM, a ferramenta organiza o hist\u00f3rico de cada contato e d\u00e1 \u00e0s equipes uma vis\u00e3o \u00fanica do cliente, da primeira mensagem ao fechamento da venda. O desenvolvimento teve apoio do EmbraturLAB, iniciativa de inova\u00e7\u00e3o voltada ao turismo brasileiro.<\/p>\n<p>A solu\u00e7\u00e3o responde a uma dificuldade comum no setor: o cliente alterna rapidamente entre canais, enquanto a ag\u00eancia precisa preservar contexto, velocidade e consist\u00eancia. Quando as intera\u00e7\u00f5es ficam dispersas, informa\u00e7\u00f5es se perdem, respostas se repetem e oportunidades esfriam antes da conclus\u00e3o da compra.<\/p>\n<p>Com a centraliza\u00e7\u00e3o, os atendentes podem visualizar o percurso da conversa e trabalhar em uma base compartilhada. A intelig\u00eancia artificial apoia a rotina e reduz etapas operacionais, enquanto a equipe mant\u00e9m a condu\u00e7\u00e3o comercial e o relacionamento com o viajante. A proposta \u00e9 dar escala \u00e0 ag\u00eancia sem abrir m\u00e3o da orienta\u00e7\u00e3o humana que influencia decis\u00f5es de viagem.<\/p>\n<p>&quot;Reunir canais e CRM d\u00e1 contexto ao atendimento e ajuda a ag\u00eancia a aumentar em at\u00e9 tr\u00eas vezes a taxa de convers\u00e3o em vendas&quot;, afirma <a rel=\"follow\" href=\"https:\/\/br.linkedin.com\/in\/fabioabarreto\">F\u00e1bio Barreto<\/a>, co-fundador da Just Travel.<\/p>\n<p>Na pr\u00e1tica, uma solicita\u00e7\u00e3o iniciada pelo Instagram pode seguir pelo WhatsApp ou por e-mail sem romper o hist\u00f3rico do cliente. Essa vis\u00e3o unificada ajuda a distribuir demandas entre os atendentes, registrar intera\u00e7\u00f5es e definir os pr\u00f3ximos passos de cada oportunidade.<\/p>\n<p><strong>Entre os principais recursos da plataforma est\u00e3o:<\/strong><\/p>\n<ul>\n<li>Centraliza\u00e7\u00e3o de chat, WhatsApp, Instagram Direct, SMS e e-mail;<\/li>\n<li>Integra\u00e7\u00e3o das intera\u00e7\u00f5es com o CRM;<\/li>\n<li>Hist\u00f3rico unificado para preservar o contexto do atendimento;<\/li>\n<li>Apoio de intelig\u00eancia artificial \u00e0s rotinas da equipe;<\/li>\n<li>Organiza\u00e7\u00e3o das oportunidades ao longo da jornada comercial;<\/li>\n<li>Opera\u00e7\u00e3o compartilhada para atendimento e acompanhamento de clientes.<\/li>\n<\/ul>\n<p>O recurso passa a integrar o ecossistema de solu\u00e7\u00f5es da Just Travel e aproxima loja virtual, relacionamento e convers\u00e3o em uma mesma estrat\u00e9gia digital. O lan\u00e7amento ocorre em um per\u00edodo de expans\u00e3o da empresa, que registra alta de 60% nas vendas de 2026 em rela\u00e7\u00e3o ao mesmo intervalo de 2025.<\/p>\n<p>Paralelamente, a Just Travel participa desde mar\u00e7o de um programa de internacionaliza\u00e7\u00e3o da <a rel=\"follow\" href=\"https:\/\/apexbrasil.com.br\/\">ApexBrasil<\/a> em parceria com o Sebrae, voltado \u00e0 entrada da empresa na Europa. Entre as a\u00e7\u00f5es realizadas est\u00e1 a participa\u00e7\u00e3o na IFTM Top Resa, feira de turismo promovida em Paris.<\/p>\n<p><strong>Canais oficiais da Just Travel<\/strong><\/p>\n<p>Site: <a rel=\"follow\" href=\"https:\/\/justtraveltour.com\/\">https:\/\/justtraveltour.com\/<\/a> | LinkedIn: <a rel=\"follow\" href=\"https:\/\/www.linkedin.com\/company\/justtraveloficial\/\">https:\/\/www.linkedin.com\/company\/justtraveloficial\/<\/a> | Instagram: <a rel=\"follow\" href=\"https:\/\/www.instagram.com\/justtraveloficial\/\">https:\/\/www.instagram.com\/justtraveloficial\/<\/a><\/p>\n<p>Contato institucional (comercial): <a rel=\"follow\" href=\"mailto:contato@justtraveltour.com\">contato@justtraveltour.com<\/a> \u00b7 Telefone: (11) 4040-1070<\/p>\n<p><img src='https:\/\/api.dino.com.br\/v2\/news\/tr\/333185?partnerId=4593' alt=\"\" style=\"border:0px;width:1px;height:1px;\" \/><\/p>","protected":false},"excerpt":{"rendered":"<p>Plataforma da Just Travel integra chat, WhatsApp, Instagram Direct, SMS e e-mail ao CRM; a solu\u00e7\u00e3o foi apresentada na Abav Expo 2026, com apoio do EmbraturLAB<\/p>","protected":false},"author":3,"featured_media":41824,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"page_builder":"","footnotes":""},"categories":[315],"tags":[361,342,340,323,378],"class_list":["post-41823","post","type-post","status-publish","format-standard","has-post-thumbnail","category-noticias-corporativas-dino","tag-e-commerce","tag-empreendedorismo","tag-startups","tag-tecnologia","tag-turismo-e-viagem"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - 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